Uxbridge Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Uxbridge Man And Van provides domestic and commercial removal, delivery, transport, and related labour services within the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are written to be clear, fair, and practical, and they apply whether the service is a small item move, a partial relocation, or a larger man and van service requiring loading support, transport, and unloading.

For the purposes of these Terms, “we”, “us”, and “our” refer to the service provider operating under the Uxbridge Man And Van brand, while “you” and “customer” refer to the person or business making the booking. These terms should be read alongside the written quotation, booking confirmation, and any instructions issued before the job begins. If any part of the booking differs from these terms, the specific written agreement will take priority only to the extent of that difference.

We reserve the right to amend these Terms from time to time. Any change will apply to future bookings and will not normally affect services already confirmed, unless a change in law, regulation, or safety requirements makes a variation necessary. The latest version of these terms will govern the service unless otherwise agreed in writing. Customers are encouraged to review the terms before each booking so that expectations around scheduling, payment, liability, and waste handling remain clear.

1. Booking Process

A booking is only considered confirmed once we have accepted the details and, where requested, received a deposit or payment authorisation. A quotation is usually based on the information provided by the customer, including the volume of items, access conditions, distance, number of helpers required, and any special handling needs. If the information provided is incomplete or inaccurate, the final price may change to reflect the actual service required. This is especially relevant for a van and man hire arrangement where time, access, and item handling directly affect the work involved.

Customers must provide accurate and complete details at the time of booking. This includes the pickup and delivery addresses, preferred date and time, item list, any parking or access restrictions, stair counts, lift availability, and whether any items are fragile, valuable, oversized, or unusually heavy. Failure to disclose important information may result in delays, additional charges, refusal of service, or the need to re-schedule. We may decline a job if it cannot be carried out safely, lawfully, or within the agreed resources.

We may also request photographs, dimensions, or further information before confirming the job. This is to help us assess the labour, vehicle size, and timing required. The customer is responsible for ensuring that the goods are ready for collection at the agreed time and that any necessary permissions for access, parking, or loading have been arranged. Where third-party permissions are required, such as building access rules or estate restrictions, it is the customer’s duty to secure them in advance unless we have expressly agreed to do so.

2. Payments and Charges

Prices may be quoted as a fixed fee, an hourly rate, or a combination of both. Any quotation will normally include the scope of work agreed at the time of booking, but it may exclude extras such as waiting time, tolls, parking charges, congestion-related costs, dismantling, reassembly, extra labour, or additional stops unless clearly stated. If the service extends beyond the quoted scope, we may apply supplementary charges at the rates notified to the customer or at a reasonable market rate if no rate was previously provided.

Payment terms will be stated in the booking confirmation or invoice. Unless otherwise agreed, payment is due on completion of the job, before unloading is finalised, or before goods are released from the vehicle. We may require a deposit in advance to secure a slot, especially for peak times, larger removals, or repeat bookings. Deposits may be non-refundable where the customer cancels within the stated cancellation period or where we have incurred costs in preparation for the service.

We accept payment methods as notified at the time of booking. Where card, bank transfer, or cash payment is accepted, the customer must ensure that funds are available and payment is made in full without deduction or set-off. Any overdue sums may be subject to administrative charges, reasonable recovery costs, and statutory interest where permitted by law. The customer remains responsible for the full amount even if goods are collected or delivered on behalf of a third party or if the customer is acting as an agent for another person.

3. Cancellations, Rescheduling, and Delays

Customers may cancel or reschedule a booking by giving notice as early as possible. If the cancellation is made within the agreed notice period, any refund or reduction will be handled according to the cancellation policy stated at booking. Where no specific policy has been agreed, we will consider the timing, the likelihood of rebooking the slot, and any costs already incurred. A late cancellation, same-day cancellation, or failure to provide access may result in the full fee being charged.

If the customer is not ready at the agreed time, or if access is unavailable, additional waiting time charges may apply. We may leave the site and treat the booking as cancelled if it is not reasonably possible to continue within a reasonable time. We are not responsible for delays caused by traffic, weather, road closures, accidents, acts of public authority, or other events outside our control. In such cases, we will make reasonable efforts to communicate revised timings and continue the service where possible.

We may reschedule or withdraw from a booking if circumstances make performance unsafe, unlawful, or impractical. This may include severe weather, vehicle breakdown, staff illness, restricted access, unsafe lifting conditions, or discovery of items that were not disclosed in advance. If we cancel for reasons within our control, we will seek to rearrange the service or refund relevant advance payments for work not carried out. We will not be responsible for losses arising from indirect disruption, missed appointments, or consequential business losses.

4. Liability and Customer Responsibilities

The customer must ensure that all items are suitably packed, labelled, and ready for transport unless we have expressly agreed to provide packing services. Fragile items, loose fittings, glass, electronics, antiques, plants, perishable goods, and high-value objects should be declared beforehand. We may refuse to move items that are improperly packed or that present an unreasonable risk of damage. Any assistance provided by us with packing or securing items will be done with reasonable care, but the customer remains responsible for the adequacy of packaging unless we caused the defect.

Our liability is limited to direct loss or damage caused by our proven negligence or breach of contract, subject to the exclusions and limits set out here and any rights that cannot lawfully be excluded. We are not liable for pre-existing damage, normal wear and tear, hidden defects, defective packaging, inadequate fastening, or damage caused by items shifting where the customer requested transport in a particular condition. We are also not responsible for loss arising from inaccurate information supplied by the customer, including incorrect weight, dimensions, or access details.

Where we handle loading and unloading, our staff will take reasonable care to avoid damage to the property and the items being moved. However, minor scuffs, marks, or superficial wear may occur during reasonable handling, especially in tight spaces, multi-storey access, or adverse weather. The customer should protect floors, walls, doorframes, and delicate surfaces if they are concerned about such risks. Any claim for loss or damage must be reported promptly and supported by evidence, including photographs where possible. We may inspect the item and the site before accepting responsibility.

5. Waste Regulations and Unwanted Items

Where the service includes disposal, clearance, or transport of unwanted goods, the customer must clearly identify which items are to be retained, moved, donated, recycled, or discarded. Waste handling is subject to UK environmental and waste management laws, including duties relating to lawful transfer, segregation, and responsible disposal. We will not knowingly transport hazardous waste, clinical waste, asbestos, gas bottles, chemicals, solvents, or other regulated materials unless we have expressly agreed to do so and are legally permitted to handle them.

Customers must not place prohibited items among general waste or household effects without disclosure. If such items are discovered after loading, we may refuse carriage, isolate the item, or unload it at the customer’s expense where safe and lawful to do so. If a clearance or disposal element is part of the service, we may require details of the waste type and may charge according to the volume, weight, and disposal route required. We may also need to record the transfer of waste and use authorised facilities only.

The customer acknowledges that they remain responsible for the lawful ownership and classification of items offered for removal until they are transferred in accordance with applicable waste rules. If the customer asks us to remove items that may be contaminated, dangerous, or illegally dumped, we may refuse the request without liability. We reserve the right to charge for time spent assessing, segregating, or returning items that were not accurately described. Any illegal waste disposal request will be reported or declined in line with our legal obligations.

6. Service Conditions, Access, and Property Care

The customer must ensure suitable access for the vehicle and personnel, including lawful parking where needed. We are not responsible for fines, penalties, or enforcement action arising from parking restrictions, permit failures, or access restrictions unless we have expressly agreed to manage parking and the issue arose from our own failure. If access is difficult, the customer should notify us in advance so that appropriate staffing and equipment can be arranged. Additional labour charges may apply where stairs, long carries, lifts, or remote parking increase the workload.

We may use blankets, straps, dollies, and other equipment to assist with safe movement of goods, but the customer should inform us of any items that require special handling. We do not move items that are unsafe to lift, excessively heavy without proper equipment, or likely to cause injury or damage. If the customer insists on the movement of an item against advice, we may refuse and will not be liable for any resulting delay or unmet expectations. Safety always takes priority over convenience or speed.

If the customer or a third party accompanies the job, they must not interfere with safe loading, unloading, or route planning. Any instructions must be reasonable and consistent with safety requirements. We may stop work if a person at the site behaves aggressively, obstructs the team, or creates an unsafe environment. In such cases, the service may be treated as suspended or cancelled and charges may still apply for time already spent and costs already incurred.

7. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction, subject to any mandatory consumer rights or legal requirements that apply. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. Any waiver must be in writing and shall apply only to the specific matter waived. Headings are included for convenience only and do not affect interpretation. References to a law or regulation include any amendment, replacement, or re-enactment of that law. These terms are intended to apply fairly to both consumer and business customers, with mandatory statutory protections preserved.

By proceeding with a booking for Uxbridge Man And Van, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. If the customer books on behalf of another person, they confirm that they have authority to do so and to accept these terms for that person. Where a specific written agreement exists for a particular job, that agreement will apply alongside these terms, provided it does not conflict with mandatory law. Together, the booking confirmation and these terms form the basis of the service contract.