Uxbridge Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Uxbridge Man and Van provides removal, collection, delivery and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person, firm or company who books or uses our services.
We, us, our means Uxbridge Man and Van.
Services means any removal, transport, man and van, loading, unloading, packing, unpacking, collection, delivery, or related services provided by us.
Goods means any items, belongings, furniture, equipment, personal effects, or other property handled, transported, or stored by us on your behalf.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Service Area and Scope of Work
We provide man and van and removal services based in and around Uxbridge and throughout the wider UK, subject to availability and agreement at the time of booking. The specific scope of work, including addresses, dates, times, estimated duration, number of team members and size of vehicle, will be confirmed during the booking process.
We reserve the right to refuse any job which in our reasonable opinion is unsafe, unlawful, beyond the capacity of our vehicle or staff, or outside the agreed scope of work.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the work required, including property access, parking arrangements, floors, lifts, approximate inventory, and any special handling requirements.
3.2 Quotations are based on the information you provide. If that information is incomplete or inaccurate, we may adjust the price or decline to proceed until the scope is clarified.
3.3 A booking is only confirmed when we have accepted your request for services and provided confirmation of the date, time and agreed charges. We may confirm verbally or in writing, including by issuing a reference or booking confirmation.
3.4 You are responsible for checking that the booking details are correct and notifying us promptly of any errors or changes required.
4. Estimates and Pricing
4.1 Any quotation or estimate is based on the information given by you and on our current rates. Unless stated otherwise, quotations are not fixed-price guarantees and may be subject to change if the work differs from what was described.
4.2 Additional charges may apply where:
a. The move takes longer than originally estimated due to factors outside our control, including but not limited to traffic conditions, waiting time, poor access, or additional items not disclosed at the time of booking.
b. There are delays caused by you or third parties, including waiting for keys, documentation, or access to premises.
c. There are additional flights of stairs, long carry distances, or access restrictions not previously disclosed.
d. We are requested to provide additional services such as packing, dismantling, reassembly, or additional journeys.
4.3 Unless agreed otherwise, our charges are calculated on an hourly or day-rate basis, plus any agreed surcharges such as congestion or parking charges, tolls, or other out-of-pocket expenses.
5. Payments
5.1 We may require a deposit or pre-payment to secure your booking. The amount and due date of any deposit will be confirmed during the booking process.
5.2 Unless otherwise agreed in writing, payment of all charges is due immediately upon completion of the services on the day of the move. For certain jobs we may require full payment in advance.
5.3 If payment is not made when due, we reserve the right to:
a. Charge interest on overdue amounts at the statutory rate until payment is received.
b. Withhold delivery of goods until full payment is received.
c. Recover from you all costs and expenses reasonably incurred in pursuing payment.
5.4 You must not withhold or set off any amount against our charges unless you have our prior written agreement or a valid court order.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as reasonably possible.
6.2 We reserve the right to apply the following cancellation charges:
a. If you cancel more than 7 days before the scheduled date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
b. If you cancel between 7 days and 48 hours before the scheduled date, we may retain part or all of the deposit to cover our costs and loss of business.
c. If you cancel less than 48 hours before the scheduled time, or on the day of the move, you may be charged up to 100 percent of the estimated job value.
6.3 If you wish to change the date, time, or scope of work, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in revised charges.
6.4 We may cancel or reschedule the services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other emergencies. In such cases we will try to offer an alternative date or a refund of any pre-payment, but we shall not be liable for any consequential losses.
7. Your Responsibilities
7.1 You must ensure that:
a. You are present or represented at all collection and delivery addresses throughout the move.
b. Proper access is available for our vehicle and team, including arranged parking and any necessary permits.
c. Goods are suitably packed, secured and ready for transport unless you have booked a packing service.
d. Fragile, valuable, or special items are clearly identified and, where appropriate, separately packed or protected.
e. All goods for removal are owned by you or you have full authority from the owner to move them.
7.2 You must not ask our staff to undertake any activity that is unsafe, illegal, or beyond their training or capability.
8. Goods Not Accepted for Carriage
8.1 Unless expressly agreed in writing, we do not accept for removal or transport:
a. Hazardous, flammable, explosive or corrosive materials.
b. Gas cylinders, fuels, paints, chemicals or toxic substances.
c. Live animals, plants or perishable goods.
d. Cash, securities, jewellery, antiques, or items of exceptional value.
e. Illegal goods or items obtained unlawfully.
8.2 If such goods are carried without our knowledge, we shall have no liability for loss or damage to them and you agree to indemnify us against any claims, fines, or expenses arising as a result.
9. Waste Regulations and Disposal
9.1 We operate in accordance with applicable UK waste regulations. We are not a general waste carrier and we only remove items as part of a removal or clearance service, subject to agreement.
9.2 You are responsible for declaring any items intended for disposal. We may decline to remove certain items if they are classed as hazardous or require specialist disposal.
9.3 Where we agree to take items away for disposal or recycling, we will use licensed facilities or third parties where required by law. Additional charges may apply for such services.
9.4 You must not request us to dispose of items in any way that would breach environmental or waste regulations, including fly-tipping or unlicensed dumping. If you do so, you will be fully responsible for any penalties, costs, or claims that arise.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in handling, loading, transporting and unloading your goods. However, our liability is subject to the limitations set out in this section.
10.2 We are not liable for:
a. Loss or damage caused by your failure to pack goods properly when we have not provided a packing service.
b. Damage to fragile items that were not adequately protected or that were packed by you.
c. Loss or damage arising from wear and tear, inherent defect, or pre-existing damage to goods.
d. Loss or damage arising from circumstances beyond our reasonable control, including theft, fire, flood, and acts of third parties.
10.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount having regard to the value of the goods and the nature of the services, and in any event shall not exceed a fair proportion of the overall job value, unless otherwise agreed in writing.
10.4 We shall not be liable for any indirect or consequential loss, including loss of profits, income, business, data, or opportunity, arising out of or in connection with our services.
10.5 You must notify us in writing of any visible loss or damage as soon as reasonably practicable and in any event within 48 hours of completion of the services. For non-obvious damage, you must notify us within 7 days of completion. We may inspect the damage before any settlement is agreed.
11. Access, Property Damage and Parking
11.1 You are responsible for ensuring adequate access to the property and for arranging suitable parking. Any parking charges, fines, or penalties incurred as a direct result of carrying out the booked services may be added to your invoice.
11.2 We will take reasonable care to avoid damage to property when moving goods in and out. However, we are not liable for damage to floors, carpets, walls, doors, driveways or other surfaces unless it is caused by our proven negligence and was reasonably avoidable.
11.3 It is your responsibility to protect floors, carpets and other surfaces where necessary, particularly in adverse weather or when large items are being moved.
12. Delays and Waiting Time
12.1 While we aim to arrive at the agreed time, all arrival and completion times are estimates and may be affected by traffic, weather, road closures, or other unforeseen events.
12.2 If we are delayed for reasons beyond our control, we will not be liable for resulting losses or expenses, but we will use reasonable efforts to keep you informed and complete the work as soon as reasonably possible.
12.3 Where delays occur due to waiting for keys, access, documentation, or other matters within your control or that of third parties, we may charge for waiting time at our standard rates.
13. Insurance
13.1 We maintain appropriate insurance relevant to our operations. Our insurance is subject to the terms, conditions, and exclusions of the relevant policy.
13.2 You are encouraged to arrange your own additional insurance cover for goods in transit or storage if you require a higher level of protection than that provided under these Terms and Conditions.
14. Complaints
14.1 If you are dissatisfied with any aspect of our service, you should raise the issue with the team on the day where possible so that we have an opportunity to address it immediately.
14.2 If the issue cannot be resolved on the day, you should submit your complaint in writing as soon as reasonably practicable, providing full details of the booking, the concern, and any supporting evidence.
14.3 We will investigate your complaint and aim to respond within a reasonable time. Any remedies or goodwill gestures will be at our discretion, subject to these Terms and Conditions and applicable law.
15. Data Protection and Privacy
15.1 We will collect and process personal data such as your name, address, and contact details for the purpose of providing our services and managing your booking.
15.2 Your personal data will be handled in accordance with applicable UK data protection laws. We will not sell your data to third parties and will only share it when necessary to perform the contract or comply with legal obligations.
16. Variations to Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
16.2 Any variation to these Terms and Conditions must be agreed in writing by us. Verbal assurances or agreements are not binding unless confirmed in writing.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or allowing our team to begin work, you confirm that you have read, understood and agree to these Terms and Conditions.
